🚚 Damar Perfume Delivery & Shipping Policy

Shipping Coverage

Currently, we only ship within Malaysia.

Shipping Costs & Delivery Times

Orders placed before 2 PM (Mon–Fri) are dispatched the same day.

Delivery to Northern Malaysia, Highlands, and Islands may take 1 extra day.

Dispatch & Processing

• Orders before 12 PM (Mon–Fri) → dispatched the same day.
• Orders after 12:30 PM (Fri–Sun) → dispatched on Monday.
• During peak seasons (e.g., Christmas), processing may take up to 48 hours.

Order Confirmation & Tracking

• You’ll receive an email + SMS confirmation after placing your order.
• Once shipped, you’ll get a dispatch email + SMS with a tracking link.
• Please check your spam/junk folder if you can’t find the confirmation.

Cancelling an Order

• Orders can be cancelled within 3 hour if not yet processed.
• Contact us during business hours (9 AM–5 PM) at [email protected].

Missing Orders

• Check your tracking link first. Couriers may leave parcels in a safe place or with a neighbour.
• Non-delivery claims must be reported within 7 days.
• If confirmed undelivered, we will resend your order.

Damaged Orders

• Please email [email protected] within 7 days of delivery.
• Include clear photos of the packaging and damaged items.
• Do not dispose of the products until our investigation is complete.